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Complaints Policy and Procedure

Rochdale Training is committed to providing a quality service for all and working in an open and accountable way that builds the trust and respect of all our stakeholders. One of the ways in which we can continue to improve our service is by listening and responding to the views of our members, customers, learners and stakeholders, and in particular by responding positively to complaints, and by putting mistakes right.

For the full document, please download it below.

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