Business Administrator Level 3

Summary

A&F Sprinklers Ltd is seeking an enthusiastic Apprentice Service Administrator to support its Service & Repairs department. You will gain experience in service administration, customer communication, compliance documentation, job processing and engineering coordination while completing a Level 3 Business Administration Apprenticeship.

Annual wage

£16,000.00 a year

Minimum wage rates (opens in new tab)

The pay may be negotiated and may rise after a probation period has been successfully completed.

Training course

Business Administrator – Level 3

Hours

Full-time position with flexible working hours through the company flexitime arrangement.

Exact working hours to be confirmed at interview.

Duration

18–24 months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

This is an exciting opportunity to join A&F Sprinklers Ltd as an Apprentice Service Administrator within the Service & Repairs department.

You will support the day-to-day administration of service, reactive and remedial works. Working alongside experienced colleagues, you will learn how service jobs are processed, how engineers are supported, how client records are maintained and how compliance documentation is managed within a fire protection business.

The role will provide broad exposure to business administration, customer service, engineering coordination and compliance processes.

Key Responsibilities

• Supporting the Service Team with general administrative duties, including filing, emails and telephone handling
• Assisting with the processing of service, reactive and remedial jobs within company systems
• Helping to maintain accurate records, documentation and electronic filing structures
• Supporting the upload of service paperwork, reports and certificates to client portals
• Assisting with the monitoring of service schedules and planned preventative maintenance activities
• Helping to track outstanding jobs and escalating issues to the appropriate colleague where required
• Supporting communication with field engineers, customers and internal departments
• Assisting with the preparation of reports and maintaining service data for compliance and invoicing purposes
• Learning how to complete quality checks on service documentation to ensure company standards are met
• Updating internal systems accurately and maintaining clear job records
• Monitoring emails and responding to routine customer and engineer queries professionally
• Supporting the wider Service & Repairs department with administrative tasks as required
• Identifying opportunities to improve administrative processes and service workflows
• Following company procedures, confidentiality requirements and health and safety policies at all times

As your confidence and skills develop, you will take on increasing responsibility for service administration tasks and will have opportunities to progress within the Service Department or wider business.

Where you’ll work

A&F Sprinklers Ltd, 

Unit 4

|

Gorrells Way | Transpennine Trading Estate

Rochdale

|

Lancs

|

OL11 2PX

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

ROCHDALE TRAINING ASSOCIATION LIMITED

Your training course

Business Administrator – Level 3

Your training plan

You will complete the Level 3 Business Administrator Apprenticeship.

Training will include:

• Business administration processes, procedures and continuous improvement
• Professional customer service and communication
• Managing emails, documents and electronic filing systems
• Data entry, record keeping and quality checking
• Using Microsoft Office applications, including Word, Excel and Outlook
• Supporting service scheduling, job administration and operational coordination
• Understanding compliance documentation, service records and client requirements
• Producing reports and maintaining accurate business information
• Time management, organisation and prioritisation
• Teamwork, problem-solving and professional workplace behaviours
• Supporting projects and improving administrative processes
• Functional Skills in Maths and English, if required
• End Point Assessment

You will receive regular support from your apprenticeship training provider and experienced members of the A&F Sprinklers Service & Repairs team.

Requirements

Essential qualifications

• GCSEs, or equivalent, in Maths and English are essential
• Comfortable using computers and Microsoft Office applications
• Previous office, customer service or administration experience is desirable but not essential
• A genuine interest in business administration, service coordination and professional development

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

• Good written and verbal communication skills
• Basic IT skills, including Microsoft Word, Excel and Outlook
• Strong organisational skills
• Attention to detail and accurate data-entry skills
• Ability to prioritise tasks and meet deadlines
• Ability to follow instructions and company procedures
• Confidence communicating by telephone and email
• Ability to work independently and as part of a team
• Problem-solving skills and a proactive approach
• Interest in administration, coordination or business operations

Other requirements

• Positive and enthusiastic attitude
• Reliable and punctual
• Professional and polite manner
• Proactive approach to learning
• Strong work ethic
• Willingness to support colleagues and other departments
• Flexible and adaptable
• Self-motivated and organised
• Committed to personal development
• Honest, trustworthy and respectful

About this company

A&F Sprinklers Ltd is an established fire protection business with more than 30 years of experience delivering specialist sprinkler and fire safety solutions. The company supports clients through the design, installation, servicing, repair and maintenance of fire protection systems.

As an Apprentice Service Administrator, you will become an important part of the Service & Repairs team. You will gain practical experience supporting engineers, customers and internal teams, while developing the administrative, organisational and communication skills needed for a long-term career in business operations.

A&F Sprinklers invests in its people through training, mentoring, progression opportunities and a supportive employee-owned culture. This is an excellent opportunity for someone who is organised, proactive and interested in building a career within a professional engineering business.

After this apprenticeship

• Permanent Service Administrator role on successful completion of the apprenticeship
• Progression into Service Coordination, Service Planning or Compliance Administration
• Opportunities to develop within operations, customer service or wider business support functions
• Further professional development and higher-level apprenticeship opportunities
• Long-term career progression within A&F Sprinklers Ltd

Full-time employment?
Yes – subject to successful completion of the apprenticeship and business requirements.

Progression Opportunities Identified?
Yes – Service Administrator → Service Coordinator → Senior Coordinator, Compliance or Operations Support roles.

Ask a question

The contact for this apprenticeship is:

Rochdale Training

Jacob Evans

jevans@rochdaletraining.co.uk

01706 631 417