Business Administration Apprentice - MCQUILLAN BOILER SERVICES LTD

Summary

McQuillan Boilers are seeking a motivated and organised Business Administration Apprentice to support the day-to-day operations of the office. This role is ideal for someone looking to start their career in administration while gaining valuable workplace experience and a nationally recognised qualification.

Annual wage

£20,800 a year

Minimum wage rates (opens in new tab)

£10 Per Hour

Training course: Business administrator

Hours: Monday to Friday Approximately 8:00am – 5:00pm Total hours: 40 hours per week
40 hours a week

Start date: Monday 16 February 2026

Duration: 18 Months

Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

As a Business Administration Apprentice at McQuillan Boilers, you will provide essential administrative and customer service support across the business. You will work closely with colleagues, customers and visitors while developing strong organisational, communication and IT skills.

Key Responsibilities:

Providing general administrative support including filing, scanning and data entry
Answering telephone calls and responding to emails professionally
Supporting customer visits and assisting with front-of-house duties
Ordering stationery, uniforms and office supplies as required
Assisting with organising meetings, taking minutes and maintaining diaries
Supporting colleagues with document preparation and report generation
Responding to customer and supplier enquiries via phone, email and in person
Updating and maintaining accurate records and databases
Carrying out ad-hoc administrative tasks as required to support the business

Throughout the apprenticeship, you will receive structured training and mentoring while developing confidence in a busy and professional office environment.

Where you’ll work

384 Heywood Old Road, Middleton, Manchester, M24 4SB

Check your travel to work

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Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

ROCHDALE TRAINING ASSOCIATION LIMITED

Your training course

Business administrator

Equal to Level 3 (A level)

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.

Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.

Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.

Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.

Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.

Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.

Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.

Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Training delivered through Rochdale Training Association, combining workplace learning with off-the-job training and regular progress reviews

Requirements

Essential qualifications

GCSE Maths and English (Grade Grade 4/C or above) essential

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Organisation skills
Team working
Motivated and enthusiastic
Reliable and punctual

Other requirements

This is a busy office environment requiring good organisation
The role involves regular communication with customers and colleagues
Accuracy, professionalism and confidentiality are essential

This is the first stage of your application process. Candidates who are successful at this stage will be invited in for a screening interview at Rochdale Training. You will be sent a link to book onto one of our screening sessions. If you have not heard from Rochdale Training within 3 working days of submitting your application, please reach out to the named contact on this vacancy.

About this company

McQuillan Boilers is a well-established and respected business specialising in boiler systems and associated services. The company prides itself on delivering high-quality workmanship, excellent customer service and maintaining strong professional standards across all areas of the business. This apprenticeship offers an excellent opportunity to gain hands-on experience within a professional office environment while working towards a recognised Business Administration qualification. McQuillan Boilers are committed to developing their staff and supporting long-term career progression.