Business Admin Apprentice - The Debt Advice Service

Summary

Organised, proactive, and want to make a difference? Join The Debt Advice Service as a Business Admin Apprentice. You'll be the first point of contact for those seeking debt support—helping guide them toward the right solutions.

Annual wage

£15,704 a year

Minimum wage rates (opens in new tab)

£7.55 per hour with the opportunity to earn monthly bonus

Training course: Business administrator

Hours: 40 Hours per week, working patterns between the hours of Monday to Friday, 9 to 6.30. Shifts to be confirmed at interview.
40 hours a week

Start date: Saturday 16 August 2025

Duration: 18 Months

Positions available: 2

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

As a Business Admin Apprentice, you will work closely with the team to support daily operations. Your main duties will include:

Handling inbound enquiries via phone, email, and web chat.
Checking initial eligibility for various debt solutions.
Inputting and managing client information on internal systems.
Following up with potential leads and gathering required documentation.
Supporting the admin and advisor teams with general office tasks.
Delivering excellent customer service and maintaining confidentiality at all times.
Learning and understanding the financial products we offer to support client queries.

This is a fantastic opportunity for someone looking to grow in a professional, customer-focused environment.

Where you’ll work

Ram Mill Gordon Street, Chadderton, Oldham, Greater Manchester, OL9 9RH

Check your travel to work

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

ROCHDALE TRAINING ASSOCIATION LIMITED

Your training course

Business administrator

Equal to Level 3 (A level)

Course contents

Your training plan

Business Administrator Level 3 Apprenticeship Standard
Training delivered by Rochdale Training via on-site visits
Monthly Training 1:1s with a qualified trainer to support development and progression

Requirements

Essential qualifications

GCSE Maths and English (Grade Grade 4/C or above) essential

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Team working

About this company

The Debt Advice Service provides confidential and professional debt advice, helping individuals regain control of their finances. We pride ourselves on a client-first approach and offer tailored debt solutions. This is a great opportunity to join a growing, supportive team and build a career in a meaningful industry.

After this apprenticeship

Opportunity for a full-time role upon completion
Potential progression to a full time Lead Conversion Specialist and further to a full Debt Solutions Advisor role
Ongoing personal development and support with further qualifications