Standard Title

Travel Consultant Standard Level 3

Brief Description

Travel consultants have a highly responsible role as they provide outstanding customer service, delivering a range of often complex travel arrangements, accommodation bookings and ancillary services which help to ensure their travellers benefit from journeys and time at their destination that is positive and aims to exceed their expectations. Usually travel consultants specialise in either ‘corporate’ or ‘leisure’ travel but either way employers agree that their essential knowledge, skills and behaviours are transferable across the industry.

What will you learn

Know how to operate commercially with the aim of exceeding sales target, how to calculate complex travel costings, understanding the difference between turnover and profit, and how own targets contribute to achieving the overall sales budget.

Know and understand the factors that both motivate and impair individual and team performance and recognise how own and team dynamics impact on the experience of the customer and ultimately business success.

Understand the impact that the business activity has on the environment and the organisation’s approach to operate in a more responsible and sustainable manner.

The training will include

Face to face and/or remote workshops together with online learning

1:1 support from a Tutor who will visit your workplace

Progress reviews to be completed with your Tutor and line manager

Development of a work-based portfolio to evidence learning

End-point assessment (EPA)

Functional Skills English and/or maths Level 2, if required

Entry Requirements

There are no formal entry requirements.


In order to complete the apprenticeship, you will need English and maths at Level 2 (equivalent to GCSE grade 9-4), but if you don’t have these qualifications don’t let this stop you from undertaking the apprenticeship as we can help you gain the Level 2 requirement during your studies


12 months plus 3 months EPA


Professional Membership

Not relevant to this Standard.