NVQ Level 3 in Customer Service
Course Overview
This is a nationally recognised qualification which assesses your current level of competency within customer service. You will be required to provide evidence from your work based activities that illustrate your competence in various Customer Service areas.
Who is this course aimed at?
This course is ideal if you work in a customer services department or if customer service forms part of your job role. To successfully complete this course you are expected to be working in one of the job roles outlined above and in a position to collect appropriate evidence.
To achieve a Level 3, learners must achieve a minimum of 42 credits. There are 12 credits from the mandatory units, a further 30 credits must include units from each of the optional groups.
Mandatory Units:
• Unit 301 – Demonstrate understanding of customer service
• Unit 302 – Demonstrate understanding of the rules that impact on improvements in customer service
Benefits
• recognition of existing customer service skills
• opportunity to expand and develop new skills
• dealing with visitors
• range of themed optional units makes it easier to match your NVQ to your job skills
• improved staff morale and motivation
• career progression
Qualification:
City and Guilds NVQ Level 3 Customer Service
For more information on Business Apprenticeships call Michelle on 01706 631417
Click HERE to watch the Business Apprenticeship Video
Click HERE to fill out an Application form
What they've done?
