NVQ Level 2 in Customer Service Course
Overview
The Level 2 aims to cover the fundamental aspects of customer service, as well as provide evidence of your competence, skills and knowledge. This nationally recognised qualification measures your competence at work against national standards. It is often difficult to translate job tasks into tangible achievements, but NVQs provide an ideal opportunity to gain a qualification for the tasks you already perform within your job role. Enrol on either level to progress your career.
Who is this course aimed at?
This course is ideal if you work in a customer services department or if customer service forms part of your job role. To successfully complete this course you are expected to be working in one of the job roles outlined above and in a position to collect appropriate evidence.
To achieve a Level 2, learners must achieve a minimum of 28 credits. There are 8 credits from the mandatory units, a further 20 credits must include units from each of the optional groups.
Mandatory Units:
• Unit 101 – Communicate using customer service language
• Unit 201 – Follow the rules to deliver customer service
Benefits
• recognition of existing customer service skills
• opportunity to expand and develop new skills
• dealing with visitors
• range of themed optional units makes it easier to match your NVQ to your job skills
• improved staff morale and motivation
• career progression
Qualification:
City and Guilds NVQ Level 2 Customer Service
Successful completion of this course may allow you to progress to the NVQ Level 3 Customer Service depending on your job role.
For more information on Business Apprenticeships call Michelle on 01706 631417
Click HERE to watch the Business Apprenticeship Video
Click HERE to fill out an Application form
What they've done?
